Phoenix™ 2.5

Shipping Policy

If you select a shipping option during checkout that does not include tracking you accept complete responsibility for the shipment. Cejay Engineering will not be responsible for items lost in transit if a non-tracked shipping method is used.

Orders placed within North America are shipped UPS from our Florida distribution center within 2 Business Days of receiving the order. In the event that UPS does not deliver to the shipping address (APO/FPO), orders will be shipped via US Mail.

International orders or orders requiring express shipping should be faxed to: + 1 + 603+880+8502. Faxed orders must include the product(s) being ordered, shipping address including phone and email, credit card number, expiration date, name on card, CSV code and billing address. Shipping will be calculated based on actual UPS charges to your shipping address from our Florida distribution center. If you would prefer shipping via US mail, please indicate so when ordering. All taxes, and duties are the responsibility of the receiver.

For international orders, all taxes, and duties are the responsibility of the receiver. Certain products may require a valid export license issued by the U.S. Department of State Office of Defense Trade Controls, in accordance with International Traffic in Arms (ITAR), Title 22, Code of Federal Regulations Part 120-130. It is the Buyer's responsibility to request and obtain export licenses for the export of the subject items, and to ensure that the requirements of all applicable laws, regulations and administrative policies are met.

Phone orders are accepted between 0900-1600 US Eastern Standard Time (GMT -05:00) Monday to Friday by calling + 1 + 888 + 5843060 and ask for Sales. Our offices are closed for all US holidays.

Product Returns

You must request a Return Material Authorization (RMA) number from us before you can return a product. You can request an RMA here.