Orders placed within North America are shipped UPS from our Florida distribution centre within 2 Business Days of receiving the order.
If you select a shipping option during checkout that does not include tracking, you accept complete responsibility for the shipment. Cejay Engineering will not be responsible for items lost in transit if a non-tracked shipping method is used.
USA SHIPPING INFORMATION:
Orders are shipped via United Parcel Service (UPS), professionally packed and with tracking. Military APOs are shipped via USPS Postal Air 7-14 Days APO/FPO (Air/Army Post Office or Fleet Post Office)
Signature confirmation MAY be required for high value orders to confirm delivery. If a package tracking shows either delivery confirmation or signature confirmation - you are responsible for the item.
RATES: UPS Shipping cost is calculated by the website based on your delivery address at time of order. Continental US Orders over $100 ship UPS Ground ECONOMY FREE if selected at time of check out. Shipments made to Hawaii, Alaska, US Territories are excluded from Free shipping. We cannot offer refunds for shipping charges where UPS Ground ECONOMY FREE is not selected at time of check out. FREE shipping is only offered for web orders totalling over $100
UPS shipping times are based on non-holiday business days. Weather may delay shipping time frame.
INTERNATIONAL SHIPPING INFORMATION:
Cejay Engineering offers UPS Express International Shipping . UPS Express International Shipping is traceable. Shipping cost is calculated by the website based on your delivery address at the time of order.
All packages will be declared accurately.
It is ultimately the purchaser's responsibility to know your countries guidelines before making a purchase. We are not responsible for any delays or return service charges. All taxes, and duties are the responsibility of the receiver.
For customers that do not wish to incur the cost of UPS Express Shipping, we recommend that you sign-up for professional Package Forwarding such as Shipito.com. This package forwarding service allows international customers to use a convenient and secure US-based address for shipments when shopping with US based sellers. Shipito.com will provide a US address, securely receive the package, notify you and ship it to you as you direct. Shipping methods that are offered by the service include: USPS Express, Priority, Air Mail, FedEx and DHL. Rates are extremely competitive and allow for full control of the shipment. Cejay Engineering is not affiliated with Shipito.com. Cejay Engineering is not responsible for packages damaged, or lost, by Shipito.com, or any other freight forwarder.
Cejay Engineering DOES NOT SHIP: China Mainland, Ukraine, Belarus, Bosnia, Croatia, Serbia, Africa (excluding South Africa)
For security purposes, we may request your credit card and ID for international orders. Purchaser is responsible for compliance with all applicable laws and regulations. Any customs fees involved with the order will be paid by the purchaser; we will not be responsible for any foreign delay or seizure. FOB shipping point
Certain products may require a valid export license issued by the U.S. Department of State Office of Defence Trade Controls, in accordance with International Traffic in Arms (ITAR), Title 22, Code of Federal Regulations Part 120-130. Cejay Engineering will not ship any website orders, for ITAR controlled items, that are not delivered a military, or law enforcement, address within the continental United States. Cejay Engineering can not ship ITAR controlled items to military APO Addresses per ITAR Section 120.17(a)
Do you have ordering questions? Please Contact Us.
At Cejay Engineering we strive to provide superior customer service and quality for our customers. We realize that online or catalog purchases are not always what you expect when you receive them. We will accept returns for up to 15 days from the date of original purchase date listed on your invoice. Returned products must include the original packaging, plus any accessories or extras that may have been included with the product, and be in unused condition. Any products returned with signs of wear, damage or missing accessories, while in possession of the customer, will prohibit your return. To request a return, please complete a Product Return Request at our website located at www.cejayengineering.com. If you are having trouble completing a Product Return Request, please contact us from anywhere in the continental United States at (888) 584-3060. International callers please use (239) 349-2336. Cejay Engineering, LLC, at its election, will charge a 20% restocking fee for retail sales. Dealer sales are final.
You must request a Return Material Authorization (RMA) number from us before you can return a product.